hb444 Privacy Policy

hb444 collects the following types of information for the purpose of providing and improving its services:

• Identity Information: Your full name, date of birth, and national ID number that you provide at the time of registration.
• Contact Information: Email address and other details needed to get in touch with you.
• Financial Information: Transaction details via bKash, Nagad, Rocket, Upay, or bank transfer — however, we never store your mobile banking PIN or bank password.
• Technical Information: IP address, browser type, device model, operating system, cookie data, and log information related to your session.
• Activity Information: Your game history, betting details, and deposit and withdrawal transaction records.
• Communication Records: Information from your conversations with us via live chat or email.

We collect information in the following ways:

• Direct Collection: When you register an account, make a deposit, request a withdrawal, or contact customer support.
• Automatic Collection: While browsing the website, through cookies, log files, and web beacon technology.
• From Third Parties: Information received from identity verification services or payment processors — only when required for legal and security purposes.

hb444 uses your information only for the following legitimate purposes:

• Creating and managing your account and verifying your identity.
• Processing deposits, withdrawals, and financial transactions.
• Informing you about personalized gaming experiences, bonuses, and promotions.
• Preventing fraud, combating money laundering, and ensuring responsible gaming.
• Improving the security and performance of the platform.
• Meeting legal obligations and resolving disputes.
• Improving customer service quality and resolving technical issues.

We do not sell, rent, or transfer your personal information to third parties for marketing purposes.

hb444 may share certain information in the limited circumstances described below:

• Service Provider Partners: Payment processors (bKash, Nagad, Rocket, Upay, banks), game software developers, and IT service providers — only the information necessary to operate the service.
• Legal Requirements: In response to a court order, government investigation, or a legitimate request from a law enforcement agency.
• Fraud and Security: When required to investigate money laundering, cheating, or cybercrime.
• Business Transfer: In the event of a merger or acquisition, provided the new owner is bound to comply with the terms of this Policy.

Before sharing your information with any third party beyond the above, we will obtain your explicit consent.

hb444 uses industry-standard technology and practices to protect your information:

• SSL/TLS Encryption: All data transfers on our website are protected by SSL encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorized personnel have access to the information they need.
• Regular Security Audits: Regular security testing is conducted on our systems.
• Two-Factor Authentication: An additional layer of security is added to account access.

Please keep in mind that transmitting information over the internet is never entirely risk-free. We are committed to ensuring the highest level of protection, but it is not possible to guarantee complete data security.

hb444 uses cookies on its website. Cookies are small text files stored in your browser that help improve the functionality of our website.

Cookies we use:

• Essential Cookies: For maintaining login sessions, ensuring security, and the core functionality of the site.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: For monitoring website usage and improving services.

You can control or disable cookies through your browser settings, though this may limit some functionality of the website.

hb444 retains your personal information only for as long as it is necessary:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory requirements.
• Financial Records: Transaction information is retained for an extended period in accordance with anti-money laundering regulations.
• Legal Claims: In the case of a dispute or legal claim, relevant information is retained until the matter is resolved.

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, though this may be limited where legal obligations apply.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to receive your information in a structured, machine-readable format.

To exercise any of the above rights, contact us at [email protected]. We will take action as promptly as possible after verifying your request.

hb444 provides services only to those aged 21 or older. We do not knowingly collect any personal information from minors. We conduct an age verification process at the time of registration.

If we become aware that information from a minor is present in our systems, we will immediately delete that information and close the relevant account. If you have any information about this, please notify us at [email protected].

The hb444 website does not contain links to any third-party websites. However, game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, etc.) follow their own privacy policies. The use of your information on their platforms is governed by the policies of those respective companies, and hb444 is not responsible for that.

Our servers and processing infrastructure may be located outside Bangladesh. When your information is transferred to another country, we ensure that:

• The transferred information will receive the same standard of protection.
• Contractual safeguards will be in place in accordance with international data protection standards.
• Information will be used only for legitimate purposes and within necessary limits.

hb444 may update this Privacy Policy from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of the Policy.
• Send a notification to your registered email.
• Display a clear notice on the website.

Continuing to use our platform after a change means you are agreeing to the updated Policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests about this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali — via the live chat option on the website.

Our data protection team generally responds to your request within business days. For urgent security matters, you can get immediate assistance via live chat.